| Components | Step 1 | Step 2 | Step 3 | Step 4 |
|---|---|---|---|---|
| Physical Evidence | [Website, App, Email] | [Receipt, Ticket] | [Product] | [Survey] |
| Customer Actions | [Visits website] | [Places order] | [Receives package] | [Leaves review] |
| Line of Interaction | ||||
| Frontstage Actions (Visible) |
[Chatbot greets user] | [System confirms payment] | [Driver delivers package] | [System sends thank you] |
| Line of Visibility | ||||
| Backstage Actions (Invisible) |
[Analytics tracks visit] | [Warehouse receives order] | [Driver updates status] | [CRM updates profile] |
| Line of Internal Interaction | ||||
| Support Processes | [Server maintenance] | [Inventory management] | [Fleet logistics] | [Data processing] |