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User Scenario Example

Persona: Sarah (The Busy Professional) Goal: Book a last-minute flight

Context

Sarah just found out she needs to travel to London for a client meeting in two days. She is currently on her lunch break, using her mobile phone, and has very little time to spare. She is stressed and needs a quick, reliable solution.

1. The Trigger

Sarah receives an urgent email from her boss while eating a sandwich. She opens the travel app immediately, hoping to find a flight that fits her schedule without costing a fortune.

2. Search & Filter

She enters "London" and selects the dates. The results are overwhelming. She quickly taps the "Filter" button, selecting "Non-stop" and "Morning departure" to narrow down the options to what she actually needs.

3. Selection

She spots a flight that leaves at 8:00 AM. It's slightly more expensive, but it gets her there in time for the meeting. She taps to view details, checking the baggage allowance to ensure her carry-on is included.

4. Checkout

Sarah proceeds to checkout. Since she's a returning user, her details are pre-filled. She scans the summary, selects her saved credit card, and uses FaceID to confirm the payment in seconds.

5. Confirmation

The app confirms the booking and automatically adds the flight to her calendar. Sarah breathes a sigh of relief, closes the app, and finishes her lunch, feeling prepared for the trip.