Fitness, Health Tech
How might we enhance usability and engagement in the Trime app to help users find the perfect trainer?
User Research, UX Design, UI Design, Presentation
4 weeks
Our team of two UX designers partnered with Trime, a fitness tracking app that helps users stay consistent with their workouts. Over four weeks, we worked in two main phases, user research and prototyping.
Trime came to us with a goal:
Improve user retention by making fitness tracking more engaging and actionable.
Like many fitness apps, Trime struggled with long-term user engagement. Key issues included:
We believed that to attract a broader audience, the app needed to feel less competitive and intense—and instead become more playful, human, and understanding.
We conducted interviews with both current and potential users of Trime to understand their pain points, goals, and habits. From the insights gathered, we:
After presenting our findings to Trime, we got the green light to move into prototyping.
We redesigned the onboarding to feel more like a conversation and less like a form. Users set up their profile in a way that also helps match them with the right personal trainer, turning onboarding into something helpful, not just necessary.
Booking a session is one of the app's most essential features but it was buried. We redesigned the interface to prioritize training times and easy booking, right at the top of the home screen.
Users told us they sometimes opened the app and weren't sure what to do next. Our solution, a personalized checklist that gives users a sense of progress, even on days they don't have a session scheduled.
The old rating system felt cold and impersonal. We replaced it with one that encourages thoughtful feedback, making the post session experience more human and less like a transaction.
While we didn't have time to track quantitative metrics, user testing and qualitative feedback showed meaningful improvements:
If we had continued with the project, our next steps would include A/B testing onboarding flows and measuring retention and session booking rates.